Privacy Policy

Welcome to Doorknock! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your information when using our services. By using Doorknock, you agree to the terms outlined below.

‍Information We Collect
To provide our services effectively, we collect the following types of information:

‍Personal Information: When you use our services, we may collect details such as your name, email address, phone number, and mailing address.
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‍Usage Information: We track how you interact with our website and services, including search preferences, property interests, IP addresses, browser types, and device identifiers.
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‍Payment Information: If you purchase one of our packages, payment details are processed securely through a third-party payment provider. Doorknock does not store your full payment information.

‍How We Use Your Information
Your information is used to enhance your experience with Doorknock and facilitate the home-buying process. Specifically, we use your data to:

‍Facilitate Doorknock Requests: Depending on the service you choose:

‍Agent Supported Service: Your personal details will only be shared with an agent if a homeowner expresses interest in selling. The agent will facilitate communication between both parties.

‍Private Sale Service: Your name and contact details are included in the Doorknock letters sent directly to property owners, allowing them to contact you if they are interested.

‍Improve Our Services: We analyse data to optimise our website, refine service offerings, and enhance user experience.

‍Communication: We may use your contact details to send service updates, important notifications, and promotional offers (you can opt out at any time).

‍Information Sharing
We only share your information when necessary to deliver our services:

‍With Agents (Agent Supported Service only): If you choose our Agent Supported service and a homeowner is interested, your details will be shared with the real estate agent assigned to your Doorknock campaign.

‍With Homeowners (Private Sale Service only): If you select the Private Sale service, your name and contact details will be included in the letter delivered to potential sellers.

‍With Service Providers: We may share information with third-party partners who assist us with tasks such as payment processing, email communication, and analytics.

‍For Legal Compliance: If required by law or to protect our business, we may disclose your information in response to legal requests.

‍Data Retention
We retain personal information only as long as needed to fulfil the purposes outlined in this policy. When no longer necessary, we securely delete or anonymise your data. You may request deletion of your personal information at any time, subject to legal or operational obligations.

‍Cookies & Tracking
Doorknock uses cookies and tracking technologies to improve user experience and gather website analytics. You can manage cookie preferences through your browser settings.

‍User Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Withdraw consent for marketing communication
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To exercise any of these rights, please contact us via our website.

‍Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no online service can guarantee absolute security, and we encourage users to take precautions when sharing personal details online.

‍Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage users to review the policy periodically.

‍Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out via our website or email us directly.

By using Doorknock, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.